1.If a patient cancelled the online consult request order before doctor consultation than he/she will be eligible for full refund less 5% to be deducted as bank transaction charges.
2.In the event that, DoctoriDuniya will be unable to provide services for online consult request order then than he/she will be eligible for full refund less 5% to be deducted as bank transaction charges.
3.All Refunds shall be instant credited 100% into DD Health Wallet in Patient medical account- Naini which can be used for online consult for further need of self or family members.
4.If a user wants to DD Health Wallet amount to his/her bank account then Refund will be credited after deduction of 5% as bank transaction charges.
5.If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund.
6.In the event the User is not satisfied with the online consult request and raises any wrong personal comments or advice to the doctor , DoctoriDuniya reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.
7.If patients or user canceled online request order after the consultation of doctor then fee will not be refunded.
8.All the online consult request order will be consulted by doctor within 24 hrs. Time schedule of doctor may vary. User is required to wait, irrespective of the fact whether the User is required to wait or choose to not obtain the medical services from the said doctor. Users will not be entitled for any refunds in cases where, the doctor is unable to consult the User at the exact time of the scheduled for online consult.
9.Patients should order online consult request after satisfying with doctors details and specialty details. Refunds will not be provided if the patient/user has made a payment in any kind of vagueness.
10.Patients should order online consult request after satisfying with doctors details and specialty details. Refunds will not be provided if the patient/user has made a payment in any kind of vagueness.
11.DoctoriDuniya shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (5) working days.
12.Doctori Duniya Dotcom pvt ltd reserves her sole discretion right for final decision on the basis of above written refund policy.
13.The T & C of refund and the relationship between user and Doctori Duniya Dotcom Pvt Ltd will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of Gorakhpur, Uttar Pradesh, India.