Doctoriduniya Patient Support

A simple support guide for patients
How does an online consultation work?

We help you connect to a doctor by online consult. Patients have to select specialty and tell about their basic information, disease symptoms or health problems, and make a payment online. Once payment is made, we alert our panel of verified, high-quality doctors and allocate a doctor to your consultation. You can get consultation slip into your Naini Account within 24 hours. Patient can view and download this e- consultation slip.Once your consultation is completed, you can even follow up with ... Read More

Are your doctors qualified?

Yes, any doctor that will give consult is a verified medical practitioner with all their qualifications documents manually and electronically verified by our team. Read More

Will online doctors be able to solve my medical issue?

Our doctors will give you qualified medical advice on your health issues and help you identify the next steps, which may include further tests, a prescription, or lifestyle tips. We have built features like sharing diagnostic report images, (only on the Naini Account) to ensure that doctors get all the required information for a diagnosis. Read More

Is online medical consultation with doctor private on DoctoriDuniya?

Every consultation on Doctoriduniya is completely private & confidential. We take every patient’s privacy very secured.seriously, and we are compliant with industry standards to ensure your consultations Read More

How can I access online consult?

Patients can take online consult with doctor via computers, smart phones and tablets etc. Read More

Is online consult available 24x7?

Doctoriduniya web portal is accessible by doctors and patients 24 X7 hours. Usually, we recommend patients to take online consult in between 9:00 am to 9:00 pm. Read More

How will I know if my online consult has been answered?

You will be notified via SMS once your online consultation has been answered. Read More

What should I do if I do not receive an OTP SMS?

In such a case, you can contact the support team by emailing us at – [email protected] Read More

When can patients use online consult?

DoctoriDuniya recommended patients that they should be used online consult when patients are looking for non-critical care, a follow up or second opinion, reviewing medical reports, initial treatments etc. Read More

Is the patient health data secure?

Your Health record are kept totally secure and only shared between the doctor and the patient. There is nothing more important to us than keeping your data secure. Read More

How do patients pay for the online consultation on DoctoriDuniya?

Patients will have to pay doctor fees through online gateway. We have partnered with the industry's best payment providers. Payments can be via credit cards (Visa, MasterCard), debit cards and internet banking. Read More

I am not very technology savvy, what do I do?

It is not meant to be for technology savvy people only. The underlying experience that we have focused on is the ease of use. So if you can operate a simple website/email then you should be able to use the site without any hassle. Read More

Can patients upload before & after treatment diagnostic report photographs for reference?

Yes, pictures can be uploaded by patient and tagged with the consultation. The nature of the consultation is not in the purview of the platform. Read More

What are my options for consulting a doctor by online consult medium?

For taking online consult patients to will have to fill their complete basic information, completely write their health issues with all the symptoms. Patients will have also to mention their past medical history (have if any) into the complaint section. After pay online consultation fees, the patient can receive a consultation slip into their Naini Account within 24X7 hours.Patient can view and download this e- consultation slip. Read More

What should I have to take care during writing my health problem in online consult?

When writing a health problem/complain during online consultation to the doctors, make sure you have provided enough details for them to understand your problem. Details of the symptoms• Details regarding current treatment and medications. Read More

I do not know which specialty I should choose for my problem?

If you are not aware of which specialty doctor will treats your health issues then kindly call our customer support team- 8601579266, they will help you to understand right doctor’s specialty as per your health problem. Read More

How can patient search a specialist doctor?

Please visit our list of specialists, available at the home page, you can search either on the basis of specialty. There are various ways to select a doctor such as symptoms, disease names, etc. Read More

How much do I need to pay to consult doctor?

You need to pay as per fees mentioned at online consult profile. Read More

Where can i view my documents?

You can view your online consultation slip in your Naini account within 24X7 hours after doing online consultation. Read More

By when can i expect the online consult from Doctor?

After sending online consultation request by the patient, the patient can view a consultation slip into their Naini Account within 24X7 hours. Patient can view and download this e- consultation slip. Patient will receive notification SMS at their registered mobile number when their online consult prescription received into their Naini account. Read More

Are online consultations legal?

As per MCI guidelines, there are no restrictions on consulting with a doctor online. Today, patients and doctors interact with each other digitally over various mediums. Doctoriduniyaoffers a secure, encrypted platform for patients to connect with doctors online. It allows patients and doctors to interact at their own convenience. Although we do recommend patients to not consult online for emergency cases. Read More

Where can I give my feedback or complaint?

For feedback or complain you can write us at- [email protected] . Our support team will contact you shortly to solve your query. Read More

What if i have done the payment but don’t get a consultation service?

In case of cancellation or non-confirmation of the appointment by doctoriduniya due to any reasons; two options are available to you: 1. You may ask for rescheduling the online consult, or 2. You may claim a refund for the fees which had paid. Read More

Is my credit or debit card Information safe on your site?

All payment transactions are done over secured payment gateways ensuring your security & privacy concerns. You are redirected your bank website. DoctoriDuniya is not storing your bank account information anywhere. Read More

I have a question and I can’t see that here. What can I do?

Sorry about it. Please send an email to [email protected] or you can call directly to our customer care executive at-8601579266, and we will respond back to you on the same. Complete step to take online consultation for patient- 1. Patients first of all have to select city and search specialty, 2. Then patients have to click on online consult strip for talking online consultation. 3. After that patients have to fill their basic details like- • Patient’s Name • Patient’s Age • Patien... Read More

How do I pay for the online consultation on DoctoriDuniya?

You will have to pay doctor fees through an online payment medium. We have partnered with the industry's best payment providers. Payments can be via credit cards (Visa, MasterCard), debit cards and internet banking. Read More

How much do I need to pay to consult doctor?

You need to pay as per fees mentioned at online consult profile. Read More

Where should I contact if i am facing a problem to do the payment online?

During the online payment if you are facing problem in making payment online then you can contact us at- 8601579266 or write to us at- [email protected] Read More

Is my credit or debit card Information safe on your site?

All payment transactions are done over secured payment gateways ensuring your security & privacy concerns. You are redirected your bank website. DoctoriDuniya is not storing your bank account information anywhere. Read More

What if i have done the payment but don’t get a consultation service?

In case of not receive the response of online consultation after payment, you can contact us at- 8601579266 or write to us at- [email protected] Read More

What are my options for consulting a doctor by online consult medium?

For taking online consult patients to will have to fill their complete basic information, completely write their health issues with all the symptoms. Patients will have also to mention their past medical history (have if any) into the complaint section. After pay online consultation fees, the patient will receive ae-consultation slipinto their Naini Account within 24X7 hourswhen doctor has consulted. Patient can view and download this e- consultation slip. Read More

Patient Helpline


+91-9598072094

Conatct Number :
9598072094 , 05512200198

Email Id:
[email protected],
[email protected]

Our Offices :
65 F, Civil Lines Golghar, Gorakhpur-273001

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